Shopify accessibility statement template for 2026

A Shopify accessibility statement is a public page that tells customers what accessibility standard your store is working toward, which parts of the shopping experience you have tested, and how disabled shoppers can report problems. It is not legal armor by itself. It only helps when it matches the work you are actually doing.

If you need a quick starting point, use the template below, then edit it so it reflects your store, your theme, your apps, and your current remediation plan.

Quick answer

Create a page at /pages/accessibility or /accessibility, link it from your footer, and include five things:

1. The standard you target, usually WCAG 2.1 AA or WCAG 2.2 AA.
2. The parts of your Shopify store you have reviewed: navigation, product pages, cart, checkout, forms, media, and app widgets.
3. Known limitations you are already fixing.
4. A contact method for accessibility issues.
5. A realistic review schedule.

Do not claim that your store is fully ADA compliant unless you can back that up with testing and documentation. A plain, accurate statement is better than a polished page that overpromises.

Shopify accessibility statement template

You can copy this and replace the bracketed parts.

Accessibility statement for [store name]

[Store name] is working to make our Shopify store accessible to as many customers as possible, including people who use screen readers, keyboard navigation, screen magnification, voice input, captions, or other assistive technology.

Our goal is to follow the Web Content Accessibility Guidelines (WCAG) [2.1 AA / 2.2 AA] where practical across the main shopping experience, including navigation, product pages, cart, checkout, account pages, forms, and customer support content.

We review our store regularly for issues such as missing image alt text, unclear form labels, weak color contrast, inaccessible buttons, keyboard traps, missing focus styles, and third-party app widgets that may create barriers.

Some parts of the store may still need improvement. We are currently reviewing [briefly list known areas, such as size guide popups, product filters, review widgets, PDF downloads, or custom checkout messaging].

If you have trouble using our store, please contact us at [email address] or [phone number]. Include the page URL, the problem you found, your browser or device, and the assistive technology you were using if you are comfortable sharing it.

We aim to respond to accessibility reports within [timeframe, such as 2 business days] and to fix confirmed issues as quickly as practical.

Last reviewed: [date]
Next review planned: [date]

That is enough for most Shopify merchants to start. The hard part is not the wording. The hard part is keeping the statement true after theme updates, app installs, landing page changes, and holiday campaign work.

What your statement should not say

Many accessibility statements sound confident and useless. They claim the site is “committed to accessibility” but say nothing about what was tested or how a customer can get help.

Avoid these lines unless they are true:

• “Our website is fully ADA compliant.”
• “We conform to all WCAG requirements.”
• “We guarantee a barrier-free experience.”
• “Our accessibility widget makes the site compliant.”
• “We are not responsible for third-party content.”

The last one is especially risky for Shopify stores. Third-party app content is still part of the shopper experience. If your review widget, size chart popup, bundle selector, subscription form, or chat app blocks keyboard users, the customer does not care which vendor caused it. They just know they cannot buy.

Where to put it in Shopify

In Shopify admin, go to Online Store, then Pages, then create a new page called “Accessibility” or “Accessibility Statement.” Add the statement as normal page content.

Then link it from your footer:

1. Go to Content, then Menus.
2. Open the footer menu.
3. Add a menu item called “Accessibility.”
4. Link it to the new accessibility page.
5. Save and test it on desktop and mobile.

Use a simple URL if you can, such as /pages/accessibility or /accessibility. Do not bury the page in a policy dropdown that only appears on desktop.

What to test before publishing the statement

Before you publish, do a short audit of the buying path. You do not need a perfect audit report to create a statement, but you should know what you are claiming.

Check these areas first:

• Homepage navigation and menus.
• Search and collection filters.
• Product images and product option controls.
• Add to cart button.
• Cart drawer or cart page.
• Discount code field.
• Checkout contact and address fields.
• Payment error messages.
• Account login and password reset.
• Popups, chat widgets, review widgets, and loyalty widgets.

For WCAG, pay close attention to 1.1.1 for image alt text, 1.4.3 for color contrast, 2.1.1 for keyboard access, 2.4.7 for visible focus, 3.3.1 for error identification, and 4.1.2 for name, role, and value on controls.

A fast manual test catches a lot. Open your store, unplug the mouse for ten minutes, and try to buy a product using only Tab, Shift Tab, Enter, Space, and Escape. If you get trapped in a menu, cannot see where focus is, cannot open a size selector, or cannot read a form error, the statement should mention that the area is under review.

Should you mention ADA, EAA, or WCAG?

Mention WCAG because it is the technical standard people can act on. ADA and EAA are legal frameworks. WCAG gives you testable criteria.

For US-focused stores, you can say your goal is to improve accessibility and support ADA-aligned best practices by working toward WCAG 2.1 AA or 2.2 AA. For stores selling into the EU, mention that you are reviewing the store against accessibility requirements connected to the European Accessibility Act and EN 301 549.

Keep the wording careful. This is a good line:

We use WCAG 2.2 AA as our practical testing benchmark for the main Shopify shopping experience.

This is a risky line:

We are ADA and EAA compliant.

The first one describes your process. The second one makes a broad legal claim.

How often to update it

Review the page after any change that affects the storefront:

• New theme or theme version.
• New page builder sections.
• New Shopify app.
• Checkout customization.
• Major campaign landing page.
• Navigation, filter, or search change.
• New product media template.

At minimum, update the date every quarter after a real review. Do not change the date just to make the page look fresh. Keep a short internal log of what you checked and what you fixed.

How AmazingPlugins helps

Shopify Accessibility Fixer is built for the gap between a public statement and the actual fixes behind it. It scans common Shopify accessibility problems, helps flag missing alt text, weak form labels, focus issues, keyboard problems, and app-related barriers, then gives you a remediation path instead of leaving you with a vague score.

That matters because an accessibility statement should not be a one-time page. It should point to a real maintenance process. When your theme changes or a new app adds inaccessible markup, the store needs another pass.

People also ask

Do Shopify stores need an accessibility statement?

Not every law requires a standalone statement page, but it is a useful trust and documentation tool. It shows customers how to report issues and shows that you have a process. It does not replace testing or remediation.

Can I use a generic accessibility statement template?

You can start with one, but you should edit it. A statement that ignores Shopify-specific risks like app widgets, product options, cart drawers, and checkout errors is too generic to be useful.

Should I say my Shopify store is ADA compliant?

Only say that if you have legal and technical support for the claim. Most merchants are safer saying they work toward WCAG 2.1 AA or 2.2 AA and maintain a process for finding and fixing barriers.

Where should I link my accessibility statement?

Put it in the footer so customers can find it from every page. If you sell to government, education, healthcare, or EU customers, consider linking it from support or policy pages too.

Bottom line

A Shopify accessibility statement should be specific, modest, and backed by action. Say what standard you use. Say what you test. Say what is still being fixed. Give customers a real contact path.

The page itself will not make your store accessible. But it can turn accessibility from a vague promise into a visible maintenance process, and that is the part that actually helps customers.